🎓 Academic Background
Southern New Hampshire University
Building on my undergraduate work, the master’s program explores deeper leadership theory, ethical decision-making, and organizational transformation. This stage of my education is helping me think more critically about complex systems and long-term change.
Skills: Systems Thinking · Ethical Leadership · Adaptive Strategy · Organizational Change Models
Southern New Hampshire University
This degree helped me develop a stronger understanding of leadership through structure, strategy, and communication. I studied how people work together in teams, what motivates behavior, and how leaders can support performance without relying on titles or control. I applied what I learned directly to my work in collision repair, where training, quality assurance, and process improvement are all people-driven at their core.
Courses in change management, coaching, agile leadership, and conflict resolution taught me how to approach challenges with more clarity and focus. This education added a framework to what I already believed about systems and culture: helping me communicate better, think more critically, and lead with intention in real-world environments.
Skills: Strategic Planning · Organizational Behavior · Conflict Resolution · Agile Leadership · Team Development · Quality Systems · Business Communication
Gaston College
Completed hands-on technical training across major automotive systems including HVAC, suspension, hydraulics, and engine function. Gained foundational experience in welding (MIG, TIG, SMAW) and developed a working knowledge of vehicle diagnostics and repair principles.
This training gave me the groundwork I needed to understand structural integrity, repair planning, and safety protocols in modern collision work.
Skills: Automotive Diagnostics · Welding · Suspension & HVAC Systems · Technical Troubleshooting · Mechanical Systems
Onondaga Community College
Studied circuit design, digital electronics, and systems logic while also exploring ethics, logic, and philosophical reasoning. My time here shaped how I approach both technology and human interaction: building a mindset rooted in problem solving and structured thinking.
Skills: Digital Logic · Circuit Theory · Critical Thinking · Applied Ethics · Reasoning Systems
North Gaston High School
Completed core studies with extracurricular focus in music, technology, and creative collaboration. This time helped shape my interest in systems, leadership, and creative thinking before entering the workforce.
Skills: General Studies · Music & Technology Exposure · Team Collaboration · Early Creative Development
💼 Professional Experience
Caliber Collision
In this role, I review and edit collision repair estimates to ensure alignment with DRP and OEM guidelines, internal quality standards, and profitability targets. I assist with customer-pay estimates and help shops maintain accurate and transparent documentation.
While not in a formal leadership role, I support field teams and peers by sharing knowledge, offering guidance, and helping reinforce consistency. I’ve learned how to deliver feedback clearly, build trust remotely, and stay grounded in both structure and empathy. This position sharpened my communication skills and taught me how strong processes drive better outcomes.
Skills: Estimate Accuracy · OEM/DRP Compliance · Written Communication · Remote Support · Peer Engagement · Quality Assurance · Process Improvement
Caliber Collision
I managed the full repair cycle for one of the highest-volume Geico 2.0 programs in the region. From claim intake to final delivery, I created estimates, finalized repair plans, sourced parts, and coordinated with vendors and technicians.
I consistently closed $230,000 per month in sales with a 0% return rate and 100% CSI. Beyond numbers, this role taught me how to balance speed with accuracy, communicate under pressure, and earn trust from both customers and coworkers through consistency and clarity.
Skills: Repair Planning · Estimating · Production Coordination · Vendor Communication · Customer Service · Claims Workflow · KPI Management
Total Deathcore
I co-founded and led the strategy for a grassroots media brand that supported independent artists in the underground music scene. I built and managed a digital ecosystem of over 150K fans across platforms like Facebook, Instagram, TikTok, YouTube, and WordPress.
My work included launching merch drops, designing social campaigns, mentoring creators, and organizing Total Death Fest. I learned how to build systems that empower people, develop branding with purpose, and translate ideas into action: often with limited resources and a lot of heart.
Skills: Digital Strategy · Brand Development · Community Building · Content Systems · Event Promotion · Creator Mentorship
ABRA Auto Body & Glass
I led day-to-day production planning and operations in a high-volume repair facility. My work included blueprinting, scheduling, labor coordination, and parts sourcing. I helped maintain a 97% CSI and exceed $500K in monthly sales with over 50% gross profit.
This role taught me how to align operational flow with financial performance while keeping techs supported and repairs moving efficiently. It gave me experience managing fast-paced production without losing sight of accuracy or people.
Skills: Repair Blueprinting · Production Planning · DRP Management · Team Coordination · Parts Procurement · CSI Performance
Caliber Collision
During this time, I rotated through several foundational positions including Junior Estimator, Parts Coordinator, and Quality Service Technician. I supported estimating, managed parts orders and vendor relationships, and ensured vehicles left the shop clean and complete.
This experience helped me understand the full repair lifecycle and the value of doing small tasks with care. It shaped my attention to detail, built my operational awareness, and gave me a deep respect for frontline roles.
Skills: Estimating Support · Parts Logistics · Quality Control · Shop Workflow · Customer Communication
Geek Squad (Best Buy)
I provided in-person and remote support for computer repair, home networking, and technical troubleshooting. I also built custom PCs and handled advanced OS-level issue resolution for residential clients.
Recognized multiple times for customer satisfaction, this role showed me how to turn tech into a human solution. I gained confidence in diagnostics, communication, and customer-focused service.
Skills: Technical Troubleshooting · PC Building · Customer Support · Network Setup · Software Repair · Client Communication
📜 Certificates & Credentials
🧠 Organizational Change & HR
Change Management Foundations (LinkedIn Learning)
Change Management: Plan on a Page (LinkedIn Learning)
Change Management: Roadmap to Execution (LinkedIn Learning)
Change Management: Roadmap to Planning (LinkedIn Learning)
Communicating Change in an Enterprise-Wide Transformation (LinkedIn Learning)
Implementing Change Effectively (LinkedIn Learning)
Managing Organizational Change for Managers (LinkedIn Learning)
Human Resources: Creating an Employee Handbook (LinkedIn Learning)
Navigating Employee Relations as an HR Professional (LinkedIn Learning)
💼 Leadership & Soft Skills
Human Skills for Managers (LinkedIn Learning)
Developing Your Emotional Intelligence (LinkedIn Learning)
Practical Communication Tips for Managers (LinkedIn Learning)
Ethical Leadership (Alison)
📊 Project Management & Agile
Project Management Foundations (LinkedIn Learning)
Agile Project Management Crash Course (Udemy)
📈 Marketing, Social Media & Analytics
Applied Marketing Strategies (Soomo Learning)
Introduction to Social Media Marketing (Meta)
Social Media Marketing (HubSpot Academy)
Google Ads – Measurement Certification (Google)
Google Ads – Display Certification (Google)
Google Ads – Search Certification (Google)
🛠️ Industry Credentials
I-CAR Platinum Estimator
I-CAR Platinum Production Manager
🤝 Leadership & Community Roles
Boy Scouts of America
Led a local Cub Scout pack with a focus on structured development, community engagement, and leadership growth. Coordinated events, facilitated youth mentorship, and fostered an inclusive, empowering environment for scouts and adult volunteers alike.
Youth Sports
Actively involved in youth sports programs, contributing to teamwork, discipline, and confidence-building among participants. Supported coaching, event organization, and community outreach during seasonal programs.